The team was amazing! Couldn't have asked for a better experience!
I stupidly rode my new Cruiser through some water that was deep enough to get the bottom bracket wet. I'm an experienced rider and I know that means the BB will soon be needing replacement. Sure enough, couple days later it's wiggling slightly. Still ride-able but needing replacement. It's a non-standard size due to the wide tires, no regular bike shop stocks them and I wasn't sure the exact sizing. So I emailed Himiway customer support, got the answer a day later, along with ordering instructions. $28 bucks, a fair price, including shipping. Waited a few weeks for shipping but it arrived and we are back at 100%. Good job Himiway!
Everything went fine, but took to long.
Good experience with quick shipping!
The new charger works great.
I had a bad battery charger and after proving via video that the charger had no output, my claim was processed as expected. Two thumbs up.
OBC and charger both failed within a few days of each other. Sent brief vids to customer service and they shipped me new ones a couple days later ($39 shipping fee covered both, shipped separately). Fully satisfied though the shipping charge is a bit steep at $18.50 each! Still better than the weeks of wrangling to get anything done I get from most places.
Responded to emails quickly, fast delivery